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Installation and Setup

What are the pre-requisites for Bitcart online shopping software?

You just need to have a web server with PHP, mySql and ioncube support. No HTML or other technical knowledge needed. For detailed requirements you can click here.

For more information, use our support.

If you do not have web server or hosting server, then you can also use our "Bitcart Hosted" solutions, in which you can use Bitcart hosted version. With Bit-cart online shopping cart solutions, you never have to worry about anything, we 'll take care rest for the things. Our ecommerce solutions are flexible and exactly fit your business needs. Bitcart features two products "Bitcart Hosted" and "Bitcart Licensed" each with two versions "Standard" and "Professional".


Can I install Bitcart on a web server myself?

Yes, you can install Bitcart yourself on your web server very easily.

  • First download your Bitcart package from the website.
  • Run the uploader and follow the steps mentioned in it, it will upload all the files to your server automatically...
  • You need to create a new database before starting installation.
  • Visit http://www.your-domainmane.com/install/
  • The installer runs as you add following information.
    • Email address, which you have registered with us.
    • Database server name.
    • Database user name and password.
    • Admin user name and Password.
    • After adding information, click on submit button.
  • Then you have to upload your licensed file, which we have sent at order completion, in root directory where Bitcart is installed.
  • Next, you can view your site URL and enjoy selling online.


Do you provide "Free Installation"?

Yes, we provide free installation service with all of our solutions. In "Bitcart Hosted", we will host your ecommerce site and provide free installation with configuration.

In case of Bitcart Licensed solution, you have to provide us your web hosting information like hosting control panel access, FTP user name and password etc...

The installation and configuration process (which includes domain and web hosting configuration as well) may take maximum four working days, after completion of your order. As your site is configured and ready for selling online, you will receive an e-mail with all store details including website URL, admin and FTP user name and password.



I have purchased "Bitcart Licensed" but failed to install?

In case of installation failures, contact us and specify installation errors with snap short and also send us these information with your server information, ftp, database access, and your domain name.

You can contact us at:


How can I move Bitcart to a different location?

You can move Bitcart to a different location on server, but there is different number of steps to follow for moving within the same domain name and to different domain name.

In case of same domain sifting:
  1. Take your Database backup first
  2. Take backup of following folders:
    • banner_images
    • promotion_images
    • product_images
    • product_downloads
  3. Now you have to run uploader again and upload all the files at new location.
  4. Run the installer
  5. Copy the licensed file in the directory where you have installed new Bitcart
  6. When site start working
  7. Replace the database with the backup you have taken...
  8. Replace the following folders with the folders you have taken backup:
    • banner_images
    • promotion_images
    • product_images
    • product_downloads
Now you have successfully have moved your shopping cart to new place...

In case of shifting shopping cart at other domain:

You have to first request for the new license copy from our sales team. When you obtain a new license then you have to follow all the above mentioned steps to install and configure new store...

You have to be an existing customer of Bit-cart for using this facility. If you have not purchased Bitcart yet, then visit Bitcart website and click on "Order" button. You will be then navigated to product page, click on "Buy now" button and complete order process. Bit-cart features two products for online stores "Bitcart Licensed" and "Bitcart Hosted" each with two versions "Standard" and "Professional".


I am using Bitcart and want to purchase more licenses, how can I purchase more licenses?

Yes! you can purchase more licenses of Bitcart Licensed through our website, contact us or by emailing us at sales@bit-cart.com. You can also call us toll free: 800-223-1891 and we will deliver you Bitcart in a very secure and safe process but you have charged for each license as per selected product price.
Or
Visit Bitcart website and click on "Order" button. You will be then navigated to product page, click on "Buy now" button. On next page, complete order information and then click "Checkout". Here you will see order details and total of your order. Submit your account information, if you don't have an account on Bitcart then register account to continue. After submitting your login information click "Continue" to enter billing information. In the end, select payment method and your order will be placed on our site. You will receive order confirmation email after you finish the order process.


How I can renew my Bitcart license?

You have to renew your license before the license expiry date in case of Bitcart hosted. Otherwise, your store will be automatically closed. For renewal just contact our sales team, they will verify your existing license and renew your license in case of hosted version license.

Bitcart licensed version have lifetime license validity for single domain name so there is no need to renew it.

You have to be an existing customer of Bitcart for using this facility. If you have not purchased Bitcart yet, then visit Bitcart website and click on "Order" button. You will be then navigated to product page, click on "Buy now" button and complete order process. Bitcart features two products for online stores "Bitcart Licensed" and "Bitcart Hosted" each with two versions "Standard" and "Professional".


I forgot my admin password. How I can set a new password?

You can set a new password in two ways:
  • You can set a new password by visiting admin login page and click "Forgot your Password?" link, enter admin user name and press "Send Email" button. In the next moment, you will receive a new email with new login details on the address you specify at installation time.
  • In case of hosted version only, You can send us an email at support@bit-cart.com, or Call us at our Toll Free: 800-223-1891 and request for new password. We will send you new password on your email after verifying your license on the email address you specify at installation time.
 




Sales & Support

Call: 800.223.1891

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Hosted & Licensed Shopping Cart Software Solutions by Bitcart®