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Bitcart Support

Highly Active Technical Support:

You can choose the type of support; you wish to take advantage of at the time of placing the order.

Basic/Free Support:

We provide "Free" support for the first 30 days to facilitate our valued clients. Free support service comprises of 60 minutes complete training on product usage, plus free email and telephonic support. Our support service is active and lives 24x7.

Paid Support:

Pay a minimum amount of $149.00 per month in order to continue support beyond the given 30 days.

Professional Opinion:

We also provide 30 minutes of professional opinion free of cost. For this, one of our technical experts will communicate with you and suggest to you useful tips and recommendations. Our professional opinion helps new e-commerce sellers who don't have basic knowledge of running e-commerce website.

Marketing Opinion:

In addition to this, we also facilitate existing e-commerce storeowners with free 30 minutes opinion to promote their store through different marketing ideas.

Paid Opinion:

You will be charged $100 for 6 months. In paid opinion, you can hire our staff either for marketing opinion or for e-commerce opinion.

Support Channels

Live Chat:

Technical support professionals will communicate with you and resolve product related issues. Live chat is available whenever you want 24x7.

Call Back:

Call back support service provides you technical support in which we will communicate with you by phone call during official timings and elaborate how we can help you.

Community Forum:

Product related forum have been introduced where Bitcart customers discuss all the aspects of online shopping cart that can facilitate others.

Help Desk:

Help desk prompts you to sign up for an account to post a ticket. The ticket will contain your request and will assist us in handling your issues more efficiently. You can also check the status of your request with the ticket number.


Knowledge base is a separate section where you get the knowledge of managing your ecommerce store. This section covers all the information about Bitcart from basic to in-depth. For example: managing store order, customer, and product catalogs and personalizing your online store.

FAQs Frequently Asked Questions:

Our FAQs section consists of very basic and common questions regarding the use of Bitcart. The FAQs covers questions and answers about installing Bitcart, store design, customers, products, orders and tax and shipping.

Contact Us:

In addition to all of the above, you can contact us by visiting our Contact Us page, by phone or by email to our support team. Support Email:

Call Helpline: 800 223 1891

Sales & Support

Call: 800.223.1891


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Hosted & Licensed Shopping Cart Software Solutions by Bitcart®